Facilitation And Interviewing Skills Workshop

Facilitation skills when conducting training or engagement sessions with internal or external stakeholders require skill sets ranging from creating an ambient setting to facilitating the session, ending with successful outcomes based on sharp interview techniques.

Whether it’s helping you to facilitate dealing with difficult customers or new trainees; or questioning interviewees for recruitment, disciplinary action or surveys, let OUR TRAINER, a facilitator of facilitators, sharpen both your facilitation skills and questioning techniques.

Objectives

At the end of the one-day workshop, participants will be able to:

facilitate with confidence in different settings;
interview with sensitivity with different target audiences; and
acquire information through sharp questioning techniques.

Outline

PART 1 PRINCIPLES OF FACILITATION

Preparations
Process
Problem

PART 2 FACILITATION DYNAMICS

Forming
Storming
Norming
Performing
Reflections

PART 3 FACILITATING INFORMATION

Horizontal Information
Vertical Information

PART 4 FACILITATING QUESTION

Clarifying Question
Adjoining Question
Funneling Question
Elevating Question
Information and Knowledge

Testimonials

“Instructor is very engaging. Content is relevant and highly applicable to our work.”

– Alfred Chua, DS & 1 (June 2023)

Who should attend

All facilitators who need to manage or coordinate projects, event or a working committee

Trainer’s Profile

Sunny is a certified facilitator who has taught many public communication and personal development programmes. He has helped chief nurses, school principals and grassroots leaders to run focus group studies and projects or events. He is a trained mediator with the Ministry of Law and, a Council Member of the Singapore Red Cross Society. He is currently a board director of five international firms where clean communication is essential to winning contracts, clients and confidence.