Managing Difficult Conversations

Conversation is central to all communication – and a failed one derails the entire process. Moreover, a difficult conversation not only disrupts a working relationship, it may even end a vital group project or an integrated school programme. Let OUR TRAINER guide you through the convo-pitfalls and land safely on soft ground of a successful and meaningful exchange. 

 

Learning Objectives

At the end of the ONE-DAY workshop, AST participants shall achieve the following course objectives (OBJ): 

1. Understand factors contributing to a difficult conversation
2. Learn what is needed to achieve the desired outcome of a difficult conversation at workplace, with their supervisors, colleagues and stakeholders, while keeping the relationships intact
3. Practise how to prepare for and manage a difficult conversation